Shipping & Returns
Australian Shipping
- Standard shipping, 4-9 business days - $11.95
- Express shipping, 1-4 business days - $18.95
Free standard shipping over $139 under 20kg!
New Zealand Shipping
New Zealand shipping costs are calculated at checkout and are based on weight and the more you order, the more you save per kg.
Free standard shipping over $249 under 20kg!
International Shipping
International shipping costs are calculated at checkout and are based on weight and the more you order, the more you save per kg. Please contact us at shopmidnightmaya@outlook.com if you have any queries or you would like a quote on express shipping.
Free international shipping over $499 Under 20kg!
**Please note that each country has it's own import tax and duty laws, which may incur additional fees. It is important that you check your country's purchase limits and stipulations as Midnight Maya will not pay for import fees.
Processing time
We have a 1-3 day processing time, so that we can ensure that all of our beauties are sent with care and love. We appreciate your support and patience.
Disclaimer
As all of our crystals have come from our beautiful earth, they are all as unique as the lovely individuals that are selecting them. We endeavour to try our best to reflect them accurately and honestly in our photos and descriptions.
Returns
Midnight Maya strives to represent our crystals as accurately as possible through our photo and description product listings. All sales are final and returns and refunds are not accepted for change of mind.
Please note that our raw crystals and clusters are made by nature, therefore they naturally have what some would deem 'imperfections', due to their earth removal and being in their natural state. Midnight Maya does not accept returns on these unless you can provide photos that they have been broken during our shipping process. They are all unique and come with their own quirks and that is what makes them beautiful.
If you receive a damaged crystal, please email us photos within 7 days of receiving your package with proof of purchase at shopmidnightmaya@outlook.com and we will review your request.
If your request is accepted, we will provide you with a return shipping label and instructions on how to return your item. The customer then has 14 days for them to ship us back the crystal. Once we have received and approved your return, we will process your refund within 7-10 business days.